Company News & Press
Bonney’s Customer Service Representatives Are Rock Stars
July 13, 2016
At Bonney Plumbing, Heating and Air our customer care representatives are on the “front lines” of our loyal customer’s air conditioning, heating, and plumbing needs.
They are the voice of our company.
Plumbing emergency? Air conditioning concerns? A Bonney customer care representative is here to help when you call 444-0551.
A customer call recently came in from West Sacramento. One of our top notch customer care reps pleasantly answered; “Thank you for calling Bonney Plumbing, Heating, and Air, this is Theresa, how can I help you?”
Theresa has a great rapport with our Bonney customers. She always lends a sympathetic ear and gives our customers a sense of relief when they call with a plumbing or HVAC issue. She’s a rock star! (She also loves to drink Rockstar, which might explain her bubbly personality).
The customer from West Sacramento told Theresa they had no hot water coming from their faucets. A cold shower first thing in the morning is not the best way to kick off the day. Brrrrr!
The customer thought the problem may have something to do with their water heater. Bonney already had a plumbing technician wrapping up a job in West Sacramento. Theresa informed the customer, “Oh, I see we have a plumbing technician ready to go in your area, we can have him out to your house within’ 30-45 minutes.” The customer was thrilled about that! Theresa replied, “Super Service, am I right?” She added, “Stay on the phone a little longer and we can teleport him!” Theresa has a great sense of humor and always puts our customers at ease.
Our premier certified plumber Landrel T., diagnosed the problem and replaced the pilot light assembly and the customer had hot water flowing within’ an hour.
No more cold showers for our loyal West Sacramento customer. What a relief! Five star service from our customer service representative Theresa, and our certified premiere plumber, Landrel.
No hot water? Don’t worry, we’re on it! Call Bonney Plumbing, Heating, and Air at 800-444-0551.